FAQ’s

What metal is your jewellery manufactured in?

Would it be possible to see the jewellery item before I decide to buy it?

What does ‘Available on back-order’ mean?

Why do some of your pendants include the chain and others don’t?

How does postage and delivery work?


What metal is your jewellery manufactured in?

All my jewellery is made in sterling silver. 92.5% of the sterling silver alloy is pure silver, and the rest is copper. All our chains, clasps and other findings are also in sterling silver. Where I have used gems, other metals or materials, these will be specifically mentioned in the product descriptions.


Would it be possible to see the jewellery item before I decide to buy it?

At the moment, my pieces are available directly from me only. If you stay in Gauteng, South Africa, you can arrange for a viewing by contacting me at hesti@fetter-and-three.co.za or through any of the Fetter-and-Three social media platforms.


What does ‘Available on back-order’ mean?

This means that I do not currently have this item in stock, but that I can make one like it for you within 10 working days or less. If you are unsure if you will receive the item in time for a special event, please contact me at hesti@fetter-and-three.co.za so that we can make special arrangements to speed up manufacture and delivery.


Why do some of your pendants include the chain and others don’t?

The loops of some of my pendants can be larger, mostly because the design of the pendant allows for a larger opening, which means that most fine chains can easily slide, clasp end and all, through the loop. These pendants can be bought along with any of the chains on this website, or if you already have a chain, you can simply slide the pendant onto yours when you get it.

Whenever I sell the pendant without the chain, I will always tell you how large the opening of the loop is so that you can check if your chain will fit.

On the other hand, some of my other pendants have tight openings for the chain, so that the openings or loops do not impact the aesthetics of the pendant’s design. In these cases I remove the large o-ring from the end of the chain, thread the chain through the pendant and solder the o-ring to the end of the chain again, so that now the pendant is permanently attached to the chain. This way you will be able to wear your new pendant immediately, without having to take it to a jeweller to fit it onto a chain.


How does postage and delivery work?

In South Africa, I prefer to use PostNet 2 PostNet as my shipping method. The simple reason for this is that I can drop a parcel at any time that is convenient, and the receiver can collect a parcel at their closest PostNet outlet at any time that is convenient for them, without the stress of waiting for couriers and street addresses not being found.

I have found PostNet to be safe and reliable, not to mention well-priced. A parcel costs R99 to deliver, no matter where you are in South Africa. Delivery time is usually between 2 and 4 working days; I will send you a tracking number as soon as your parcel is posted.

To find your closest PostNet outlet, use the store locator on the PostNet website. Simply enter the name of this PostNet outlet under “PostNet store” at checkout.

Local pickup

If you live in the Pretoria / Johannesburg area and you would like to arrange to pick up the parcel instead, please select the Local pickup option on checkout.

I operate from Centurion in Pretoria, and can arrange to meet you at an agreed upon location in this area.

International customers

If you reside outside of South Africa and would like to purchase an item from me, please send an e-mail to hesti@fetter-and-three.co.za so that we can make special arrangements for payment and delivery.

I also sell via the international platform depop if you would like to make use of their buyer/seller protection.